Business Hours

Getting started

Overview

Application settings

Module messages
Setting up webhooks

GDPR tools

User data request

Modules

Create a contact form
Create a live chat module w/wo chatbot
Create and connect e-mails
Installation of modules

Tickets

Mail tickets
Chat tickets
Canned Responses

Ticket settings

Blocking e-mails
Business hours
Automatically convert chat to mail
Automatically delete solved tickets
Ticket labels

Knowledge database

Lydia self-learning

Customers

Customer Labels

Business hours will be used by the chat/support modules. If the chatbot is enabled and can't answer the customers question, it will inform the customer that there are no agents online right now and that you (the company) will get back to them. There is also an optional setting where the chat can turn into a mail module outside of the set business hours.

This view is only available to company adminsTo access the settings for business hours enter IOdesk and navigate to Application settings -> Ticket Settings. This view is only available to company admins

Image showing chat modules bussiness hours and a form to add or change the hours

In this view, you can add which hours and respective days you will be available in the chat/support modules.