Auto-Convert Chat

Getting started

Overview

Application settings

Module messages
Setting up webhooks

GDPR tools

User data request

Modules

Create a contact form
Create a live chat module w/wo chatbot
Create and connect e-mails
Installation of modules

Tickets

Mail tickets
Chat tickets
Canned Responses

Ticket settings

Blocking e-mails
Business hours
Automatically convert chat to mail
Automatically delete solved tickets
Ticket labels

Knowledge database

Lydia self-learning

Customers

Customer Labels

To access the settings for auto-convert chat enter IOdesk and navigate to Application settings -> Ticket Settings -> Auto-convert chat to mail

This view is only available to company admins

Optional setting to automatically convert abandoned chat tickets to mail tickets after a set amount of time. This is really useful for tickets that came in overnight that the virtual assistant did not manage to solve. To start automatically converting chat tickets press the input field and write the desired wait time to automatically convert a chat ticket, then press update.